What happened
A client in Serbia ordered coffee beans from a business in Thailand and paid an initial amount of approximately 400,000 baht. The company did not deliver the goods. Instead, it claimed that the price had risen and demanded more money. When the client declined and asked for a refund, the company stopped responding.
What we did
We first sent a formal demand to cancel the contract and return the payment. The demand went unacknowledged, and the company could not be contacted.
We then examined its registration and financial transaction records. The investigation showed that it was not trading in or exporting coffee beans and had used the name of a genuine coffee exporter to obtain the client's payment. On those facts, we moved from a contractual demand to filing a criminal fraud case with the court.
The outcome in this case
The defendant appeared before the court, admitted wrongdoing and agreed to compensate the client for all losses through an instalment plan.
The documented result is an agreement to pay the full compensation by instalments. This account does not establish that every instalment had already been paid.
If you paid a supplier and the goods have not arrived
Prepare the order or agreement, invoices, payment confirmations and correspondence about delivery or refunds. A short timeline should identify who requested payment, the promised delivery date, any later demand for more money and the replies you received. Mention any demand letter or proceedings already underway.
Why the records mattered here
The unanswered refund request was the starting point. The later findings about the business and its use of another exporter's name led to the fraud case. Non-delivery on its own should not be treated as proof that another supplier has committed the same offence.
Ask what further facts need checking, what work a proposed fee covers and how any settlement would record amounts and payment dates. If you already have an instalment agreement, distinguish payments promised from payments actually received.
Explore civil disputes and debt recovery or our work for complainants and defendants.